more and more the Nubank grows in Brazil and manages to increase its portfolio of customers who use the credit option a lot. This is because people find accessibility in fintech, both in language and in credit, when opening a digital bank account.
However, a recent fact caused discomfort in customers who until then had only praised the company. This is because many users had purchases canceled from one hour to the next, without any kind of prior notice or explanation. And as you can imagine, a wave of complaints erupted on social media, with customers looking for answers.
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Nubank cancels purchases on Binance
The canceled purchases were related to the acquisition of cryptocurrencies on Binance, which is the largest and most secure cryptocurrency exchange. However, apparently Nubank does not think the platform is that safe, as it canceled such purchases in order to “protect” customers.
As a result, users who found a unique opportunity to buy cryptocurrencies at affordable prices had their purchase canceled by the digital bank. Soon after, it was possible to find revolting testimonials, both on NuCommunity and on the Reclame Aqui website.
According to users, there was no immediate explanation for the act and Nubank did not offer any kind of assistance to solve the problem. Thus, the answer they were looking for was only issued some time later, and even then it was not as satisfactory for many customers.
Explanation from Nubank
The explanation occurred through a standardized response on Reclame Aqui, in which fintech explains that the decision came after verification. That is, the digital bank canceled transactions after inspection in the establishment's niche, which are prohibited by the Nubank credit card.
Therefore, the fact sheet explains that FX brokers/Contracts for Differences (CFDs)/Spread Betting/Cryptocurrencies are not accepted by the card. According to the company, these establishments would be responsible for violating the card use policy. Furthermore, the institution considers that there is a high level of risk involved in these operations, and that, therefore, it would be protecting its customers.
