Having trouble finding an app driver? Don't take it personally, you're not the only person in this situation. In recent months, complaints from users of transport by application have been common. Reviews talk about the difficulty in getting rides through the Uber and 99 apps. The companies are the most traditional in the field in the country.
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In a post on twitter, the user says: “It's horrible! You have to beg them to keep the race going.” The thread where the comment is has about 60 thousand likes and more than 600 comments.
Some consumers report waiting hours for a driver to accept the ride. “It's easier to find money on the street than a driver who accepts the race”, says another post on Twitter.
In addition, prints with the words: “do not cancel, young man. Please".
When researching the topic, it is possible to find dozens of recent complaints. However, the explanation for the problem ends up being a little vague and divergent in some points.
Explanations
The driver is not obliged to accept a ride, although excessive refusal will lead to penalties. If a driver refuses many races, his score within the app can drop significantly. This makes it take him longer to “level up” and profit more from the work.
According to some drivers, the increase in fuel prices discourages accepting some rides. This occurs because the gain for the ticket does not exceed the amount spent on fueling.
There are also races that are canceled for fear of the driver. This occurs when the passenger is in a suspicious area or that arouses insecurity in the driver.
However, the most recurrent complaint concerns the transfer of amounts to workers. Drivers cancel some rides because the journey is too long for the money they will be paid. In other words, it doesn't pay to do the race.
“Users are having to wait longer for a trip because, especially at peak times, there are more calls than partners willing to make trips. High demand means Uber's app is playing non-stop for partners, a situation they report feeling more comfortable in. to refuse trips, as they know that other calls will come in the sequence, possibly with greater earnings”, says a note from Uber sent to press.
99's answer follows the same line. “It is important to note that, since the end of 2020, 99 has resumed the volume of races by 100%, when compared to the period before the pandemic”, he justified to the Canaltech report.
Despite some drivers complaining about the value transferred by the rides, the companies deny the problem. For them, the reasons for canceling, as well as the gains, are individual. Each driver manages to earn their own income through the platform and this varies according to the work offered.
