The company issued a notice to consumers informing them of a recall of five and six burner stoves due to safety issues identified with the products. So if you purchased a enamel stove, it is important to contact the company to request repairs to your appliance.
The repair covers the stoves made by Ágata Glass, Ágata, Jade, Jade Glass, Caribe Glass and Caribe. If your stove belongs to Esmaltec, being any of these lines, you will need to request a repair.
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It is essential to follow the company's instructions and contact Esmaltec for information on how to proceed with your stove and ensure the safety of your home.
It is advisable to follow the instructions provided by Esmaltec to ensure the safety and proper functioning of your stove.
Esmaltec issues a fire alert for a stove line
According to Esmaltec, it is important for customers to verify that the serial number of their equipment starts with the digits 2302 or 2303. This information can be found on the identification label attached to the rear panel of the stove.
If the serial number matches these digits, you will need to contact the company to take appropriate action.
Esmaltec's other guideline is to repair the product's label. If it has an “OK”, in small letters next to the barcode, it will be an indication that the stove is not part of this repair campaign.
In this case, it is not necessary to contact the company, as the equipment is suitable for use in accordance with Esmaltec's safety specifications.
Through this contact, the company will provide the necessary guidelines for carrying out the repair and guarantee the safety of the product. It is essential to follow Esmaltec's instructions to resolve the identified problem and avoid any risks associated with using the stove.
If the consumer verifies that the stove belongs to those included in the recall, immediately call the number 0800 275 1414.
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