Many still don't know, but iFood has a new way to cancel orders. With this new form of cancellation, customers will be able to contact the restaurants where they ordered, to reach consensus and decide together what to do about canceling orders in the iFood. Learn more about this throughout the article.
Improved order cancellation service
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This new form of cancellation will allow customers to communicate with the order establishments. This possibility causes neither the customer nor the establishment to leave with major losses. Instead, together both can define what is best for the parties.
How does this new form work?
This update will work as follows: first, the customer will have to ask the system to cancel the order. Then, the establishment will be able to say whether or not it agrees with the request, in addition to being able to try to mediate an agreement with the customer who contacted the service.
In the case of orders that have already been delivered, the customer who placed the order will need to make it clear why they are canceling the order. Along with the cancellation request, the customer will be able to put concrete evidence, such as videos and photos that indicate that the delivery was made incorrectly or that prove that the order did not arrive as it should to arrive.
In cases like this, the establishment will also be able to verify what was requested and what is being claimed. by the customer, so that the establishment can inform whether or not it agrees with the claim made by the client. And, if there is no agreement between the customer and the establishment, iFood itself will decide what will happen.
Why this new implementation of iFood?
These modifications were made because many establishments had been requesting it for some time. The implementation was carried out by the iFood Partners Forum, which took place in 2022 and included evaluations from a group of 30 entrepreneurs, who are partners of the delivery.
Another implementation of iFood is that a form of delivery confirmation has now been added to the application for those establishments that have their own delivery service. After these implementations, the results obtained were very good, in addition to a 75% reduction in cancellations at establishments that adhered to the changes.
