On July 22, the Central Bank (BC) released the list of banks that received the highest number of complaints from their customers in the first three months of 2022. Among 15 financial institutions, the C6 Bank ended up at the top, followed not too far behind by BTG Pactual/Banco Pan, and to complete the first three places is Banco Inter.
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This position in the ranking is not defined by the number of complaints, since in this case the traditional banks and those with more account holders would always be at the top. The BC made a calculation which takes into account the number of complaints that were judged as valid, divided by the number of customers and multiplied by 1 million, that is, the higher the index, the worse for the Bank.
In addition to the institutions already mentioned, other large banks with the largest number of customers, such as BMG and Santander, are also among the five institutions with the highest level of complaints.
See below the complete list of banks with the highest rates of complaints:
- C6 Bank (77.99)
- BTG Pactual/Banco Pan (68.20)
- Banco Inter (48.85)
- BMG (47.20)
- Santander (27.37)
- Bradesco (25.22)
- Credit Market (24.96)
- Original Bank (21.59)
- PagBank-PagSeguro (14.87)
- Caixa Econômica Federal (13.17)
- Bank of Brazil (12.32)
- Itaú (12.26)
- Banco Votorantim (Banco BV) (8.17)
- NuBank (7.48)
- Midway S.A. – Credit, Financing and Investment (2.87)
Among various reasons for complaints against banks, the most frequent are: irregularities related to the integrity, reliability, security, secrecy or legitimacy of operations and services related to the card credit.
This ranking of Central Bank complaints is released every three months, and initially it should have been published in April. However, with the strike by BC employees, which ended on July 5th, there were delays in disclosure.
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