On the 18th, the National Telecommunications Agency (Anatel) announced a reinforcement of the punishments that companies will suffer if they continue with the abusive telemarketing practice. With that, it is expected that Brazilians will have a little more peace from November onwards. Throughout the article we talk more about this, so follow the text in full.
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Annoyance caused by telemarketing
Lately Brazilian cell phones don't stop ringing for even a second, every moment a new call arrives from unknown and random numbers. Most likely this happens to you too, right? At the end of the day, when you go to look at your call history, in just a single day, there are more than 20 or 30 calls from these phones. And blocking these numbers is no use, as they return through new phones and headaches. continue, even applications to detect and block these calls have already been created, but without much results satisfactory.
When will peace finally reign in the lives of Brazilians?
On the next 3rd, companies that insist on committing this abusive telemarketing practice will be punished with a 15-day block. In addition, companies that make more than 100,000 short calls using the access code in one day or make at least 100 thousand daily calls, where the number of short calls exceeds 85% of the total calls will fall under the practice measure abusive. Short calls are considered those that are not completed or last up to three seconds.
Anatel also obliges operators to create a query platform for customers, so that they can check which company is making these calls. Within this page there must be the corporate name and the National Register of Legal Entities (CNPJ) of the companies, togetherwith which service provider service of telecommunications was hired It is the code in access consulted.
Anatel will publish a list of companies that practice these calls
Once a month, Anatel will update its list of the main companies that make this type of call, based on cross-referencing network data from telecommunication service providers. According to the agency, from this list it will be possible to monitor the companies responsible. Companies that fail to comply with these rules can be fined up to R$ 50 million.
Anatel will soon issue a notice of the precautionary measure that will be valid until April 30, 2023.
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