According to information obtained by CNBC, the amazon is investing in Artificial Intelligence technologies to accelerate product deliveries.
In an interview, Stefano Perego, Amazon's vice president of customer service and global operations services for North America and Europe, explained what the company's plans are.
see more
Alert: THIS poisonous plant landed a young man in the hospital
Google develops AI tool to help journalists in…
According to Perego, the company is using AI to track routes and the preferences of users in a given region. With this, it will be possible to create distribution points to bring products closer to consumers and shorten delivery times for purchases made online.
“I think one area that we feel is critical to reducing the cost of service and the response time is inventory placement,” he said.
The executive also explained the difficulties that Amazon is facing with regard to choosing locations for installing inventories.
“Imagine how complex the problem of deciding where to place new inventory is. We need to place it in such a way that we can reduce the distance to be covered by customers and increase delivery speed”, stated Stefano Perego.
Amazon's ultimate goal is to have all of its customers receive products the same day or the day after they place their order.
Other uses of AI
In addition to efforts to regionalize inventories and reduce waiting times for orders, Amazon is also investing in the use of artificial intelligence and even robots to do repetitive work in many of its centers of distribution.
To give you an idea, it is estimated that in 75% of the company's distribution centers located in the US robots are being used to lift boxes, sweep the floor and take on other “boring” functions.
When asked about the possibility of artificial intelligences and robots “stealing” the work of human beings, Stefano Perego stated that machines will not replace humans at their jobs, but will change the way they are done. today.
“Call center employees' jobs, for example, will be 'high judgment' activities. Meanwhile, heavy lifting and repeating tasks will be handled through robotics. That is good. It is a transformation and not a replacement,” he said.
Graduated in History and Human Resources Technology. Passionate about writing, today he lives the dream of acting professionally as a Content Writer for the Web, writing articles in different niches and different formats.