call center is call center that aims to interface between the customer and the company. It's an English expression call (call) center or center (central).
the service of call center it's a relationship channel that works like technical support or any other specialized activity to meet customer needs.
One call center it involves a set of resources, such as a computer, telecommunications equipment, systems and operators, which interact with customers and allow receiving a large number of calls simultaneously.
O call center uses technologies that optimize its services, such as CTI (Computer Telephony Integration) which allows the integration of the telephone to the computer, managing calls and distributing them through operations and forwarding them to attendants specialized.
Another technology used in call center is the IVR (Interactive Voice Response) which enables customer interaction through pre-recorded audio, which allows, through menus, to choose the one that will meet their needs.
the service of
call center is normally established within the company itself, while the service of telemarketing (sales service) is almost always outsourced.