Frequent use of transport applications, such as Uber and 99, has become a common practice in large cities, offering an efficient solution for travel. But a concern has arisen among users: the refusal of many drivers to transport groups of four people.
Reports indicate that, upon realizing the number of passengers, some drivers cancel the ride abruptly, leaving users, in some cases, in complicated situations. This attitude has generated dissatisfaction among customers, since the applications do allow up to four people in races.
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Why do drivers refuse trips with 4 passengers?
The reason for drivers to avoid transporting four people is related to the guidelines established during the covid-19 pandemic. For safety reasons, companies advised drivers to limit the number of passengers to three, leaving the front seat empty, with the aim of reducing the risk of spreading the virus in spaces confined.
Even after the end of the pandemic, drivers continue to follow this protocol. The recommendation includes avoiding the use of air conditioning, choosing to keep the windows open to promote a better air circulation, especially considering that many cars used for ride-hailing are compact.
Miguel Veloso, community leader and representative of app drivers, explains that the decision to Refusing to transport four passengers is linked to 99 and Uber's ongoing Covid guidelines.
Companies maintain the protocol as a security measure amid the persistence of the pandemic.
Drivers' resistance reflects adherence to the platforms' own guidelines, affecting the protection of both drivers and passengers. Those who agree to transport four people do so at their own expense, as Uber, to date, has not issued specific statements on the matter.
This persistence of the protocol highlights the importance attributed to security even in post-pandemic contexts.
