Without a doubt, it is quite unpleasant, to say the least, to face problems on our mobile devices. The frustration of dealing with technical issues not only causes stress but also results in loss of amenities daily, especially considering people's growing dependence on their devices, even for health issues. work.
In recent days, users of smartphone devices with the Android 14 operating system have been experiencing problems with their devices. This is because a specific bug has prevented access to media files on cell phones.
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According to the information released, cases of this problem began to be reported throughout the month of October. Affected people started making complaints through social media and contacted Google directly to understand the situation.
However, the Google spoke out about the problem in Android 14 only in the last few days, to try to explain the situation. According to the company, the problem is happening on Pixel 6 devices or higher.
Check out more about the Android 14 bug
According to users, the problem has only occurred when many profiles are configured on the same device.
The bug mainly arises when they try to access the media files stored on the device. After failing to gain access, users are forced to format the device, when this action is possible.
When the formatting process does not occur correctly, the device enters an infinite reboot loop and does not start as it should. Faced with this occurrence, users have used the platform Issue Tracker to send details of the issue to Google.
Google is preparing an update
To resolve the problem, Google announced the arrival of an update, which should mainly address the restart loop.
The arrival of the new feature should prevent the problem and prevent users who fall into the bug from having to format their cell phone to factory defaults.