A submarine cable connecting the cities of Fortaleza and Rio de Janeiro suffered significant damage this week, causing disruptions to internet connectivity across Brazil.
The company responsible for the cable, Cirion, is already mobilized to carry out the repairs, but there is still no definitive estimate for the completion of the services.
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The incident came to light after users began reporting connection problems on social media, mainly on Reddit and Twitter. Twitter.
A screenshot of a message issued by Cirion circulated online, confirming the problem and the measures taken by the company to minimize the impact.
Although the submarine cable has not suffered a total break, the consequences of the damage are already being felt in the form of slowdowns and, in some cases, drops in the internet connection.
Typically, telecommunications operators have contingency networks to maintain connectivity in the event of problems in one of the structures.
On the other hand, the failure of a cable so important can lead to network congestion, affecting the quality and stability of the connection service.
Cirion released an official statement to the press, assuring customers that the technical team is working tirelessly to activate contingency routes and minimize impacts.
The company also emphasized that affected customers have already been notified about the situation and that are committed to providing regular updates as more information becomes available. available.
Cirion Statement
Check out the company's statement in full:
“We detected an incident that affected the integrity of the submarine cable that connects the cities of Rio de Janeiro and Fortaleza (Brazil). Ensuring the reliability of our network and communications services is our primary concern, and we are dedicated to minimizing the impact to our customers.
Our technical team acted promptly to activate contingency routes and minimize any impacts on our customers' services. Potentially affected customers have been advised of the situation. We are taking all necessary measures to expedite repair of the affected cable. We still don't have a recovery forecast. We will provide further updates as more information becomes available.”
As Cirion works to restore connectivity, users are being advised to contact Contact your carriers for information about how the issue may affect your services individual.
The company promises to keep the public updated as the work evolves, aiming for the brazilian internet return to full functionality as quickly as possible.