Last week, the Uber made an intriguing discovery: a driver associated with the transport platform surprised 1,100 travel requests in a single day. This brought up a serious problem for the company.
What makes this situation even more remarkable is that such refusals were carried out with the help of a robot application, which is strictly prohibited by the company.
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Although the incident took place in Aracaju (SE), Uber chose not to disclose details about which specific platform was used.
The company has well-defined policies regarding the use of automation while its drivers are on duty.
For this reason, it explicitly prohibits the use of systems or tools that can replace human action while using the application.
This ban, for example, includes the use of robots that instantly make decisions automated to repeatedly rotate trips, like this worker who dismissed more than a thousand requests.
Uber speaks out about the use of automation on the platform
The company disclosed that it applies all the resources at its disposal, covering both technological and legal solutions, with the aim of objective of preserving the integrity of the platform and ensuring that the user experience is maintained in standards controlled.
(Image: publicity)
With that, he highlighted that the operation of robots of this type is in disagreement with the general terms of use, which causes damage to users and partner drivers and compromises the reliability of the system as a all.
Several companies provide similar services. Recently, the practice of using platforms to improve the operations of app drivers has become a reason for legal dispute in São Paulo.
Uber has started legal proceedings against a startup responsible for an app capable of enabling workers to refuse rides in an automated way, and checking the earnings estimate for each trip requested.
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