Recently, a video about iFood delivery went viral on TikTok. The customer had asked the deliveryman make the correct delivery, pointing out that the job should be finished when the motoboy goes to the apartment. The video was shared on the platform by the motoboy himself and, during the discussion, he informed the customer that that was not an obligation indicated by iFood, as the customer should pick up the order at the concierge.
The internet was divided between the customer's positioning and the delivery person's attitude, which made it clear that many did not know what was actually indicated. In the viral video, after intense confusion between the customer and the delivery man, the customer tries to pick up the order without informing the code, which would harm the motoboy. The company also commented on this:
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“As a security measure for everyone, iFood couriers always ask for the delivery code, so it is necessary to inform this number when receiving the order”, informed iFood.
After the episode of discussion between the customer and the delivery person, iFood took a position on how the delivery needs to be done.
Does the motoboy need to deliver the order to the door of the apartment?
First of all, iFood reiterated that the act of picking up food at the entrance demonstrates that the worker is being respected, as from there he will be able to carry on with his work normally.
Leonardo Fabricia, senior branding coordinator, informed which is the right method of delivery: “There is no obligation for the delivery person to go up to the apartments, but we recommend that the customers go down to receive the order”, he pointed out and concluded that it is also a safety issue, because “the delivery person cannot always go up because he does not have a place to park his bike or take a drink. in the street".
The application organized a list telling the ways to be kind and to facilitate the work of the motoboy. Among the recommendations is the possibility of accompanying the delivery to wait at the entrance when the delivery person is arriving.
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