When we hire a financial service, whether it be a credit card, debit card or loan, unforeseen events, problems or doubts regarding the procedure/product may occur.
On these occasions, it is necessary to contact the bank at telephone specific to that service. there are several phone numbers to provide adequate assistance.
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O Itau bank provides solutions, products, financial and insurance services in an agile, efficient and practical way, in order to promote the social mobility, contributing to sustainable development and to a lasting relationship with shareholders and customers.
To this end, Banco Itaú has numerous telephone numbers to better serve its customers. See below:
Itaú phone 30 hours
For payments, blocking and unblocking of cards, checkbooks, balances, transactions, queries and information, investments, Itaú consortium.
phones
- 4004 4828 – Capitals and metropolitan regions
- 0800 970 4828 – Other locations
- 55 11 4004 4828 – For customers abroad
Collect calls are not allowed.
Every day of the week, 24 hours a day.
digital support
For questions about accessing and browsing your internet or mobile account.
- 0300 100 1213 – All locations
From Monday to Friday, from 7 am to 10 pm.
On weekends and holidays, from 8 am to 10 pm.
Customer service telephone number for Itaú Uniclass customers
For payments, blocking and unblocking of cards, checkbooks, balances, transactions, queries and information, investments, Itaú consortium.
phones
- 4004 4828 – Capitals and metropolitan regions
- 0800 202 0030 – Other locations.
- Every day of the week, 24 hours a day.
digital support
For questions about accessing and browsing your internet or mobile account.
- 0300 100 1213 – All locations
From Monday to Friday, from 7 am to 10 pm.
On weekends and holidays, from 8 am to 10 pm
Telephone for Itaú Personnalité service
call center
For investments, payments, ordering checkbooks, balances, transactions, inquiries and information.
- 3003 7377 Capitals and metropolitan regions
- 0800 724 7377 Other locations
Every day of the week, 24 hours a day.
Personnalité Card Center
For queries, invoice payment or loss or theft of your Personnalité Credit Card, in Brazil or abroad
- 3003 3030 Capitals and metropolitan regions
- 0800 720 3030 Other locations
- 55 11 2155 4828 Abroad to be collected
To make international collect calls, call the operator first, explain that you would like to make an international collect call, and provide the phone number.
Every day of the week, 24 hours a day.
digital support
For questions about accessing and browsing your internet or mobile account.
- 0300 100 1213 – All locations
From Monday to Friday, from 7 am to 10 pm.
On weekends and holidays, from 8 am to 10 pm.
Customer Service Telephone for Itaú credit cards
Queries, information, complaints and transactions.
phones
Itaucard customers
- 3003 3030
- 0800 720 3030
Itaú Múltiplo Clients
- 4004 4828
- 0800 970 4828
Customers abroad (collect call)
- 55 11 2155 4828
Black and Infinite customers abroad (collect call)
- 55 11 2322 4828
Corporate Cards (Business, BNDES, Corporate, Hipercard Empresarial and Ipiranga Frota):
- 3003 0030
- 0800 720 0030
Itaú Corporate Large Accounts:
- 4090 1932 – Capitals and Metropolitan Regions
- 0800 555 1932 – Other Locations
opening hours
Itaucard and Itaú Múltiplo: Monday to Saturday (except national holidays) – 6 am to 10 pm
Black and Infinite: every day – 24 hours
Business Cards (Business, Corporate, Hipercard Empresarial and Ipiranga Frota), BNDES Card, Itaú Corporate (except Large Accounts) – every day – 24 hours
Itaú Corporate Large Accounts – Monday to Friday – 8am to 7pm
IMPORTANT: The collect call will only be free as long as it is made from a public telephone. If the call is made from a private telephone or cell phone, the call costs will be charged.
Itaú consortium phone
Itaú consortium call center
For questions, suggestions and complaints.
- 4004 4828 – Capitals and metropolitan regions
- 0800 970 4828 – Other locations
Monday to Friday, from 7:30 am to 10:00 pm and Saturdays, from 7:30 am to 3:00 pm, except holidays.
Electronic service at other times.
Fiat consortium call center
For questions, suggestions and complaints.
- 4004 4224 – Capitals and metropolitan regions
- 0800 723 4224 – Other locations
Monday to Friday, from 7:30 am to 10:00 pm and Saturdays, from 7:30 am to 3:00 pm, except holidays.
Electronic service at other times.
opening hours
For questions, suggestions and complaints.
- 4004 4224 – Capitals and metropolitan regions
- 0800 723 4224 – Other locations
Monday to Friday, from 7:30 am to 10:00 pm and Saturdays, from 7:30 am to 3:00 pm, except holidays.
Electronic service at other times.
Itaú financing and leasing phone
Itaú Vehicles Call Center
Financing and leasing of vehicles contracted with Itaucred.
- 4002 0234 – Capitals and metropolitan regions
- 0800 729 0234 – Other locations
Monday to Friday from 7:30 am to 10:00 pm and Saturdays from 7:30 am to 3:00 pm.
Electronic service on Sundays.
Itaú Vehicles Call Center – Unibanco
Financing and leasing of vehicles contracted at Unibanco.
- 4004 3073 – Capitals and metropolitan regions
- 0800 722 3073 – Other locations
From Monday to Friday, from 7:30 am to 10:00 pm and on Saturdays, from 7:30 am to 3 pm.
Electronic service on Sundays.
Fiat Bank call center
Financing and leasing of vehicles contracted with Banco Fiat.
- 4004 4224 – Capitals and metropolitan regions
- 0800 723 4224 – Other locations
From Monday to Friday, from 7:30 am to 10:00 pm and on Saturdays, from 7:30 am to 3 pm.
Electronic service on Sundays.
Itaú microcredit service telephone
Call center
To apply for microcredit, simply contact the call center using the telephone number on the side.
Telephone
- 4004 1937
Real Estate Credit
Itaú Imobphone
You can make inquiries and obtain information on real estate financing, registration and consultation of proposals, among other information.
- 4004 7051 – Capitals and metropolitan areas
- 0300 789 7051 – Other locations
Monday to Friday, 8:00 am to 9:00 pm, except holidays. Electronic service every day, 24 hours a day.
Credit renegotiation center for those who have a checking account, debt for those who have or had a checking account at Itaú
phones
- 4004 1144 – Capitals and metropolitan regions
- 0800 726 1144 – Other locations
From Monday to Saturday, from 7:20 am to 8 pm, except holidays
- 55 11 4001 4848 – For customers abroad
From Monday to Friday, from 9 am to 6 pm, except holidays.
Credit renegotiation center for Itaú companies
phones
- 4004 1188 – Capitals and metropolitan regions
- 0800 709 1188 – Other locations
- 55 11 4001 4848 – For customers abroad
From Monday to Friday, from 9 am to 6 pm, except holidays.
Credit card renegotiation center
Itaucard credit card, non-account holders of Banco Itaú, Financial and Partnerships (Hipercard, Americanas, Extra, Pão de Açúcar, Marisa, Magazine Luiza and others)
- 3003 3030 – Capital cities, metropolitan regions and cell phone calls
- 0800 720 3030 – Other locations
Open from Monday to Saturday, from 7:20 am to 8:20 pm.
Hipercard customers also trade at the Cards and Services Counter located in Walmart Brasil stores, Click here and check the addresses.
Itaucard credit card Banco Itaú account holders
- 4004 5533 – Capitals and metropolitan areas
- 0800 722 5533 – Other locations
Open from Monday to Saturday, from 7:20 am to 8:00 pm.
Personal loan renegotiation centers and CDC Itaú
Personal Loan and CDC (booklet)
- 4004 1155 – Capitals, metropolitan regions and cell phone calls
- 0800 709 1155 – Other locations
Open from Monday to Saturday, from 7:20 am to 8:20 pm.
Carnet Magazine Luiza
- 4004 3011 – Capitals, metropolitan regions and cell phone calls
- 0800 727 3011 – Other locations
Service from Monday to Saturday, from 8:00 am to 9:00 pm.
Payroll credit center
customer service
- 3003 0071 - Capitals and metropolitan regions
- 0800 721 0071 – Other locations
opening hours
Monday to Friday, 8:00 am to 8:00 pm, except national holidays.
Hearing or speech impaired
Service center for the hearing or speech impaired, information on products and services, consultation with bank information, suggestions and complaints.
- 4004 1999 – Capitals and metropolitan regions
- 0800 721 1999 – Other locations
Itauseg Saúde
- 0800 729 2299 – All locations
Corporate Customer Service
- 0800 722 1722 – All locations
SAC Personnalité
- 0800 722 1722 – All locations
SAC Seguros
- 0800 722 1722 – All locations
SAC Itaucard
- 0800 724 4838 -All locations
SAC Itaucred
- 0800 722 1722 -All locations
SAC Garantec
- 0800 726 5717
Itaú University Credit Centers
University credit renewal center
- 4003 1797 – Capitals and metropolitan regions
- 0800 880 1797 – Other locations
From Monday to Friday, from 8 am to 10 pm and on Saturdays, from 8 am to 2 pm, except holidays.
Student service center
- 4004 1898 – Capitals and metropolitan regions
- 0800 701 1898 – Other locations
Monday to Friday, from 8 am to 10 pm and Saturdays, from 8 am to 4 pm, except holidays.
Insurance, Pensions and Itauseg Seguros
Itau Pension
Exclusive channel for Pension products.
- Capitals and metropolitan regions: 4004 4828
- Other locations: 0800 970 4828
Every day of the week, from 08:00 to 20:00
In the event of an accident: Monday to Friday, from 8 am to 10 pm and Saturday and Sunday, from 8 am to 8 pm.
For insurance changes: Monday to Friday, from 8:00 am to 10:00 pm and Saturdays, from 8:00 am to 6:00 pm, except holidays.
Other services: Monday to Friday, from 8am to 10pm.
Itaú Auto and Home Insurance
Exclusive service for Itaú policyholders
- 3003 1001 – Capitals and metropolitan regions
- 0800 720 1001 – Other locations
24-hour home assistance: every day, 24 hours a day
Itauseg Seguros
- Itauseg Seguradora's Customer Service Center: 0800 723 2107, for metropolitan regions and other regions.
- SAC (complaints, cancellations and public information): 0800 723 2114, every day, 24 hours a day.
- Exclusive SAC for hearing or speech impaired: 0800 723 2105, every day, 24 hours.
Ombudsman: 0800 570 0011, on working days, from 9 am to 6 pm.
To report the “Seguro Vida Federal” claim linked to the payroll loan from Banco BMG, the person responsible for the notice must contact the Banco BMG call center on 0800 031 8866, Monday to Friday from 7:40 am to 8:40 pm.
24-hour assistance – Car
phones
- 3003 1010 – Capitals and metropolitan areas
- 0800 720 1010 – Other locations
- 55 11 2504 0456 – For Mercosul
Every day, 24 hours a day.
SAC Itauseg Health
Exclusive service to Hospitaú policyholders
- 0800 701 9817 – All locations
opening hours
Every day, 24 hours a day.
Investments – Investphone
Exclusive center for investor service.
- 4004 4828 – Capitals and metropolitan regions
- 0800 970 4828 – Other locations
- 55 11 4004 4828 – For customers abroad
Collect calls are not allowed.
From Monday to Friday, from 9:00 am to 8:00 pm, except holidays.
Shareholder call center
Exclusive to shareholders of companies registered by Itaú.
- 3003 9285 – Capitals and metropolitan regions
- 0800 720 9285 – Other locations
From Monday to Friday, from 9 am to 6 pm, except holidays.
Itau Payroll Bank
- Banco Itaú Consignado Service – 0800 724 2102
From Monday to Friday, from 8 am to 8 pm.
Questions, information and queries.
- SAC Banco Itaú Consignado – 0800 724 2101
On weekdays, from 08:00 to 20:00.
Complaints, suggestions and general information. When the solution is not immediate, the response time is up to 5 working days.
- Banco Itaú Consignado Ombudsman – 0800 570 0011
From Monday to Friday, from 9 am to 6 pm.
If you are not satisfied with the solutions presented by the previous channels, contact the Ombudsman.
Exchange
Consultancy/Exchange Center
Helps you choose the most suitable solutions for your trips, purchases or sending and receiving money from abroad.
- 4004 4536 – Capitals and metropolitan regions
- 0800 722 4536 – Other locations
- 55 11 4004 4536 – Customers abroad
opening hours
From Monday to Friday, from 9 am to 6 pm, except holidays.
SAC
For complaints, cancellations and general information.
Every day, 24 hours a day.
- Corporate SAC: 0800 728 0728 – All locations
- SAC Personnalité: 0800 722 7377 – All locations
- SAC Itaucard: 0800 724 4845 – All locations
- SAC Vehicle Financing and Consortium: 0800 722 5803 – All locations
- SAC Garantec: 0800 726 2052 – All locations
Itaú Ombudsman
phones
- 0800 570 0011 – All locations
- 0800 722 1722 – Hearing / speech impaired
opening hours
From Monday to Friday, from 9 am to 6 pm, except holidays.