The mandatory recall of Bassar Snack Every Day and Bassar Dental Care was announced by the National Consumer Secretariat (Senacon) to Bassar Pet Food this Wednesday, 14. at least 40 dogs have already died as a result of consuming these snacks.
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The company finally began asking customers to drop off what they had purchased at the store where they shopped.
What is recall?
This is a procedure in which a manufacturer or supplier asks customers to return their products when a manufacturing fault or the need for replacements is discovered, but an informal recall that does not involve much publicity can be ineffective and create risks for both consumers and animals.
Consumer Protection Code
According to the Consumer Protection Code (CDC), “suppliers who are aware of the risks of their products and services after their introduction on the market must immediately report the fact to the authorities and consumers”.
In this way, the lack of formalization in the call can result in administrative processes and imposition of sanctions on the company by Senacon. However, Bassar's customers were already informed that they had to deliver the purchased products to the exact place where they made their last purchases.
Bassar Pet Food statement note
According to the company, preliminary tests carried out by the Ministry of Agriculture, Forestry and Supply (Mapa) point to indications that propylene glycol (ingredient used by the industrial sector in the manufacture of food for people and animals, acquired from one of its suppliers) could be contaminated.
As a result, some specific batches of this substance were discontinued.
According to Senacon, the cause of the contamination is still being investigated, but Bassar Pet Food announced in a press release that it has already stopped producing the snacks. They added that Bassar Pet Food is the party most interested in getting all the facts straight as it supports the investigations that are being conducted by Mapa, the police authorities and is also working together to clarify what happened.
