A recent video, recorded by a worker who delivers via the iFood app, was very popular on the TikTok. In the recording, the customer argues with the delivery man for not having gone up to his apartment to carry out the delivery of the order, as well as it does not provide the necessary security code for the withdrawal of the order.
Check out the video in question below:
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iFood then spoke about the way deliveries should be made, revealing whether or not the delivery person is obliged to take the order to the customers' apartment.
Leonardo Fabricia, senior coordinator for branding and valuation of the company's courier, said that "there is no obligation for the delivery person to go up to the apartments, but we recommend that customers go down to receive the order".
Also, other recommendations were made by iFood and published on the company's website. These are small attitudes that show respect and kindness towards the work of couriers.
According to the brand, as it is possible to track the location of the delivery person in real time, it is It is recommended that the customer go to the gate or concierge of the condominium when verifying that the order it's close. This way, delivery happens faster.
Another issue highlighted by the company is safety and respect for the courier's time, since when he goes up to the apartment, he loses time to carry out the next deliveries. Regarding security, “the delivery person cannot always go up because he does not have a place to park his bike or motorcycle on the street”, says the company.
Regarding the video in question, the delivery person removes the order from the customer's hands, as he takes the bag without first informing the delivery confirmation code. The company also manifested itself on this issue, saying that: “As a security measure for everyone, the couriers of the iFoodthey always ask for the delivery code, so it is necessary to inform this number when receiving the order”.
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