Traveling by plane requires being within established standards: no flammable products, sharp objects, metal, cold weapons and others. Despite so much information about passenger safety, some rules may contain loopholes, which is what happened with this elderly couple.
The couple did not identify themselves, but they were traveling with a cello. They had already traveled from Palm Springs to Dallas – Fort Worth, on American Airlines, as the View from the Wing. On the return flight, however, an aviation agent informed them that they would need to wait for another vessel or wait for a larger aircraft.
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Elderly couple prevented from traveling
Passengers said that the main gate agent had allowed the cello to enter, but the aircraft agent stopped the action and removed the couple from the plane. According to the professional, it would be necessary to wait for a larger aircraft to ship the musical instrument.
A representative of American Airlines informed the portal View from the Wing that customers with large instruments, who do not attend to carry-on luggage, have the option of paying for an additional seat to leave the instrument. The company reported that they were analyzing the case that happened and would contact the couple.
According to the guidance of the portal View from the Wing, the couple received a refund for their ticket and were rewarded with a travel credit.
American Airlines doesn't like musical instruments?
In 2018, a similar case happened to a young student. She was expelled from the flight even though she reserved the space to hold the instrument, as announced by the USA Today. American Airlines officials said the cello did not fit on the plane, and the young woman missed the flight.
About this, the company informed that it rescheduled the trip and that there was a communication error by the team, since the instrument met all the indicated requirements.
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