Imagine ordering a snack with french fries and, upon receiving the order, realizing that the side dish is missing. That's what happened to a young woman who shared her experience on Twitter, and what caught the attention of users of the social network was the mocking response from the establishment's attendant.
Young man shares mocking response
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In the dialogue shared by the customer, the attendant asks if the potato was actually sent and states that “it makes no difference”, since, according to him, the side dish was sent.
He still mockingly suggests that the customer does not order more and asks her not to forget to evaluate the place, saying that she will cancel the evaluation if she receives only one star.
The publication went viral on Twitter, with more than 3 million views and several user comments reporting similar situations. The customer reported that the establishment returned the amount of the order and clarified that it had no intention of harming the place, but to warn about poor service.
The establishment in question claimed to have fired the employee responsible for customer service and admitted that he had no experience with customer service. The owner of the Master Burger hamburger shop in São Paulo, Kelvin Domiciano Gonçalves, said that the company temporarily deactivated its social networks due to the negative messages received.
Customer service
Customer service is essential to the success of any business. Poor service can have negative repercussions on social media and affect the company's reputation. The attitude of the attendant in question was inappropriate and the result was his dismissal.
It is important for companies to invest in the training of their employees so that they can offer quality service to customers. In addition, you need to be attentive to customer feedback and act quickly and efficiently to resolve any issues that may arise. After all, customer satisfaction is the key to the success of any business.