The great expansion of the e-commerce market in recent years has led to a new type of relationship with retailers. However, the advantages of being able to buy without leaving home are accompanied by new problems of consumption, such as late delivery. Many companies were not prepared for the accelerated rise that this form of consumption took on during the Covid-19 health crisis.
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Companies face major challenges in controlling the logistics of availability, separation and delivery of the products, and occasionally they may be sold out, exchanged and have delivery deadlines changed. With that in mind, find out what your rights are regarding the delay in delivery of products purchased online.
The Consumer Defense Code (CDC) guarantees that non-compliance with the date informed at the time of purchase must be compensated, when it is found that the buyer has been harmed by this. The Consumer Protection and Defense Foundation communicates how to act in situations of this type.
First of all, seek contact with the retailer, linking an official complaint, explaining what happened and recording the communication of the delay in writing.
The consumer has the right to withdraw from the purchase, but if he does not wish to do so, a new delivery period must be stipulated. This one, now in a very reasonable way.
Not obtaining an answer or agreement, the consumer may, based on article 35 of the CDC, demand the forced fulfillment of the delivery, accept another equivalent product/provision of service or request compensation for the amount paid with the addition of loss and damage.
The problem must be linked to a lawsuit if the parties do not reach an amicable agreement. Consumers should seek protection agencies, such as Procon in their region. The lawsuit may allege economic and moral damages and request compensation.
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