With Father's Day approaching (August 14), the Procon of Americana (SP) advises consumers on certain precautions to be taken when buying gifts. After defining which niche the purchase will be made in, find out about your rights as a consumer.
With that in mind, check out 4 tips to help you buy more safely and avoid problems with your gift.
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Breakfast food and baskets
Procon advises the consumer to observe the expiry date information and food storage conditions. The ready-made baskets sold must present all information clearly, such as: the number of items in the basket, type of products, brands, accessories, ornaments and whether items such as newspapers, magazines and flowers.
Preserve in writing everything that has been agreed if it is an order: date and time of delivery, message, type of basket, amount and payment terms.
Cell phones and electronics
For those who are thinking of giving away cell phones or electronics, the Consumer Defense Code guarantees a period of 90 days for the exchange of durable products, even if they are imported.
The item must always be purchased at an authorized store, with original packaging, instruction manual in Brazilian language and present the authorized technical assistance network. Check the possibility of demo operation in physical stores.
internet shopping
For purchases in general via e-commerce, or even outside the establishment (telephone, WhatsApp, virtual stores, apps), it is important to make sure about the authenticity of the site and security to avoid falling victim to blows.
Upon delivery, always compare the photo in the ad with the item received, and if any irregularity is found, it is your right as a consumer not to receive the product. If delivery has already been made, notify the retailer immediately.
Gift certificate and clothes
In the case of gift certificates, remember to inform the period of consumption, if any, as well as the items covered by the certificate. If the store has other branches, inform about the use in other units. The recurring refunds of the value of the “change” of the voucher must also be clarified, whether it will be with a cash refund or a bonus on the next purchase.
In the case of clothes, you need to find out about the exchange and return policy of each store. Considering that each company offers this possibility or not, with or without a label. In addition, pieces in white colors or underwear are often not exchanged.
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