In a Starbucks store in Texas, an empathetic action took place that deserves to be recognized. A shopper came in alone on a public holiday for a drink. drink. She was surprised when employees noticed her unusual behavior and decided to intervene. This was a report addressed on Twitter and generated great commotion.
Kudos to the Starbucks 'barista who checked in on a teenage girl by writing a discreet message on her cup.
The teen was observed being approached by a stranger so the staff member passed her “hot chocolate someone forgot to pick up.” pic.twitter.com/Jq0ycAfnsI
—James Herring (@itsjamesherring) January 16, 2023
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Starbucks usually adds a smiley face or a heart next to the customer's name on their cups. This time, the message was well directed: “Are you okay? Do you want us to intervene? If so, take the lid off this drink.”
And so they were waiting for the girl's answer.
Employees were so committed that they sent the message through an order that didn't even belong to the young woman. They said someone had “forgotten” the hot chocolate so they gave it to her.
The Starbucks team realized that the young woman had been approached by a strange man and saw that there was some discomfort on her part. As a way of helping the girl, they decided to use the message in the cup to show that they were worried and watching.
The young woman's name was not asked at the counter, but surely the attitude could have saved her from something very bad!
Call for Angela
As unique as the cup strategy seems, Starbucks maintains this position on all customers who may be threatened in some way, but in a situation that employees do not manage to expose. In 2016, the company adopted the “call for Angela”.
This is a request from people who are feeling vulnerable or experiencing an uncomfortable situation. It allows the client can approach the counter and ask "to speak with Angela". This is a code that refers to a maid who does not exist, so it works as a distress call.
Employees will promptly respond to the customer's request. By saying the name, it signals that something is wrong, so the team can try to help the person in the best way.
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