Against the backdrop of a growing employee engagement crisis, one company decided to take an innovative approach to reignite passion in the workplace and boost productivity.
Time Etc, a virtual assistance platform, recognized the need for a change fundamental in his management style, leaving aside the traditional managers and embracing the concept of coaching. The results achieved were remarkable.
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Understanding employee needs
The Time Etc team initiated a dialogue with new hires, asking what they expected from a manager.
What stood out was the list of requirements they came up with: definition of goals, feedback, opportunities for personal and professional development, as well as autonomy. These needs pointed to the demand for a coach rather than a manager.
The transition to coaching
Listening carefully to its employees, Time Etc made a bold decision: replace managers with coaches. Each coach was responsible for a team of six employees, with the goal of maximizing productivity and helping them reach their full potential.
Through close mentoring, regular feedback and personalized guidance, coaches have empowered their team members to excel.
The challenges and alarming statistics
The adoption of this radical coaching model was driven by the sobering statistics revealed by Gallup's annual Employee Engagement Survey.
In 2022, engagement hit its lowest point in seven years, with just a third of workers feeling engaged at work.
Factors such as unclear expectations, limited opportunities for growth and development, and of a feeling of undervaluation and lack of appreciation in the work environment, contributed to this decline.
The benefits of coaching
McKinsey research reinforces these findings, pointing out that disengaged employees are more likely to seek new opportunities, while those who remain suffer from a decrease in engagement. productivity and motivation.
Bucking this trend, Time Etc embraced coaching as a trust and support approach. In addition, the company incorporated a culture of self-development, offering resources to invest in personal development and organizing workshops with external experts.
promising results
Since implementing these changes, Time Etc has consistently ranked in the top 1% of teams worldwide in Gallup's employee engagement survey.
In addition, the company experienced a reduction in employee turnover and fewer sick days. Performance on key goals improved by up to 20%, showing that transitioning to coaching brought positive and lasting results.
Inspiring example of employee productivity and engagement
Time Etc is an inspiring example of how coaching can boost employee productivity and engagement. By listening to their employees' needs and replacing managers with coaches, they transformed the company's culture.
With an approach centered on support, trust and personal development, Time Etc reaped the rewards of a more productive, engaged and satisfied team.
