in personal situations, such as circumstances of housing, condominium, purchase from producer;
in professional situations, as neglected rights, delay in some service or request; and
in situations politicss, when gender is used to complain to a public servant about an identified problem.
recipient identification: in this case, the name may be accompanied by the position held by the recipient and/or the name of the institution to which it belongs.
Marking of place and date: in different locations, the location and date marking will always be present. It can be displayed at the top of the page, at the end, next to the signature, or in both places.
Vocative: appears highlighted or attached to the body of the text. Depending on the level of proximity and hierarchical difference between the interlocutors, it may be necessary to use appropriate treatment pronouns for the position of the recipient.
text body: is the part where the sender actually expresses his problem as well as presents his arguments in defense of a solution. The body of the text can vary in length depending on the complexity of the subject.
farewell: every letter presents a final farewell that serves to mark the completion of the message.
Signature: at the end of the letter, the sender must sign it and indicate their position or function (when necessary).
Begin text with place and date stamp (optional) and institution name (if any).
Enter the recipient's name and additional information about the recipient, such as the position held and/or the name of the institution or department in which they work.
Use a vocative suited to the recipient's circumstances and hierarchical position.
Start the body of the text by introducing yourself and presenting the situation that generated the dissatisfaction.
Follow up, deepening the arguments and details that express the author's discomfort and indignation.
Conclude with an outcome and a request for help (optional).
Insert a cordial farewell.
Sign with your own hand.
Marking of place and date.
São Paulo, November 18, 2019
To company "x",
I, Lucia, bought a notebook branded “tal” and model “z”, on November 18 this year, on the store's official website. The computer had, among other qualities, fast operation, ample memory and practicality, the latter considering that the product should have light weight, facilitating its loading.
Upon receiving the product at home, I was startled at first by the weight of the box, which I thought was too high, but I reflected that it could be due to the Styrofoam and accessories. I opened the package and, to my surprise, the weight of the box was actually the computer's.
Still doubting my judgment, I weighed the two notebooks, my old and new, to test the difference. The old product weighed 1,650 kg, and the new product (lightness advertisement) weighed 1,800 kg. I reiterate that, among the advertising phrases, there was the statement "the lightest product in history and present in the market", something that, clearly, it's not real, because, in addition to not having the slightest weight, my old model is still available on the market, so they are two lies in one sentence only.
I am disappointed. I bought a product considering the weight, after all, my profession requires a lot of mobility accompanied by the computer. However, I was deceived and ended up getting worse than I already was.
Therefore, I send this letter formalizing the complaint and requesting the company's position regarding my problem. If no action is taken, I will try to resolve it by legal and legal means.
Graciously,
Lucia Silva and Silva
