Canceling some services is not the easiest task. In fact, they almost always turn out to be nearly impossible missions. Often the customer is unable to unsubscribe. In general, this type of procedure usually takes time, but that could change soon, after all, the Customer Service (SAC) changed its rules. With that, is the promise of a faster service. See what changes in practice.
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Understand the changes that were made in the SAC
The rule change came into effect on Monday. Now it has become possible to cancel a subscription to any type of service much faster. Among all the changes made, we point out that the main one is the possibility of giving up a certain service in any available service channel. In addition to cancellation, it is also possible to hire them in the same way. Simple and fast.
Prior to this change informed by the SAC, it was the companies that determined where the cancellation could be made. This action used to be done in a company-specific channel.
Check out the full list:
- Formation of a problem solving index;
- 24-hour service every day of the week;
- Cancellations will have to be made as soon as the customer requests it, regardless of whether the consumer has an outstanding debt or not;
- The consumer will receive a response to his request within seven working days;
- People with hearing and/or speech and/or vision impairments must be assisted through the same channels to resolve their doubts or problems;
- Changes in data provision;
- Customers can be answered before agents take their personal information;
- The promotional songs that play on hold will only be able to be played if the consumer chooses to listen. Otherwise, the company can place other messages informing other service channels of the establishment;
- Attendants must record customer complaints.
Are these changes already in effect?
The measures took effect at the beginning of the month, so customers already have the right to cancel or contract through the channel they choose. If this does not happen, the recommendation is that he register a complaint with Procon or the platform.
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