Having your documents misused is generally stressful enough, but with the Free market, things look a little more complicated. Marketplace customers allege that their CPFs were misused by third parties to open additional accounts and commit frauds. The company's decision to ban all registrations, legitimate and illegal, hurt consumers. To make matters worse, they seem to receive no support from the company.
If you want to know more about the case of these free market fraud, just continue reading this article.
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Understand better how frauds in Mercado Livre are taking place
Increasingly, marketplace consumers are complaining and denouncing fraud committed using their CPFs. Second some customers, what happens is that other people opened accounts on the platform using their CPF and got involved in countless cheats. In one case, the customer actually had a profile on the platform for over a decade. However, the store's system combined legal and illegal transactions and permanently suspended his registration.
Dissatisfied, he went to court and won the right to have his account reactivated, but the company chose not to pursue that course of action. The customer stated that when he tried to communicate with the team, he only received automated responses.
Other fraud cases
The above case is not the only one of its kind. Similar complaints can be found on various websites. In most cases, customers have had their details misused to create new accounts, but are now unable to access their own profiles.
According to another user, in addition to having her CPF registered in another account improperly and fraudulently, she also had her profile permanently suspended. When trying to contact Mercado Livre, she only received robotic messages and was unable to communicate with real employees to solve her problem.
