With the expansion of technology and the internet, it has become extremely possible to make your phone a great ally when it comes to the sales process. In fact, specialist Kelly Evangelista – certified in Persuasive Communication by MIT – pointed out some ways to use it to get a significant prominence in the sales universe.
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Therefore, it is important to point out that telephone sales are becoming a great nightmare for the majority of professionals working in this sector of work; however, during the covid-19 pandemic, cell phones ended up becoming one of the most essential tools for service channels. At least when it comes to the sales and customer acquisition process.
One of Evangelista's notes, initially, is the fact that the initial approach is fundamental to maintain the dialogue with the possible client, since it is done in a Incorrect form can lead to a situation where the person will end the call quickly, not giving you any chances to address the issue or product in question.
From this perspective, Evangelista also points out that in this universe of work it is necessary: “Having the understanding that the telephone is an ally, it is part of your negotiation, of your offer. You don't have to do the sales process in one fell swoop, in a single call”.
According to the expert, the cell phone should always be used in this approach as a means of establishing a conversation, creating bonds and promoting relationships. The purpose of calling customers is to create connections with these people, yes, especially since this is the best way to use the device in sales.
Geographer and pseudo writer (or otherwise), I'm 23 years old, from Rio Grande do Sul, lover of the seventh art and everything that involves communication.