A company related to locating cheaper airline tickets for those interested has suffered a series of complaints from people who use your site for canceling purchases without notifying previously. One of the people who complained about this situation with the platform 123 Miles was Maria Carolina Garcia, 37 years old.
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She informed that she had been buying a ticket to Portugal, in which the departure would be for the 4th of September, however, until today she had not received the tickets for the trip. Maria Carolina, who is a business administrator, said: “I tried to contact their customer service for 9 hours on the weekend, but the service channels take too long to respond to queries Connections".
She bought this ticket to go to a childhood friend's wedding, but she's really worried about whether she'll make it. “I made this purchase of tickets on sale more than two months ago, it was on 06/12/2022”. According to the administrator, the payment was made by PIX and the company stated that after 20 days it would be sent a form requesting the data of the person who would go on the trip, and he also says that he did not receive it on time.
From what she noticed, many other people are also facing this kind of situation. Last weekend alone, more than 1,000 complaints were opened on Reclame Aqui, which is a website for complaints and complaints from companies that do not comply with the agreement.
“More than 150 days have passed and no contact has been made. I can't get through to them. My trip is already arriving and I don't have any information about it, the order status only has the information sent by email”, reported a consumer on the website.
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