O Whatsapp arrived to make life easier, so you can solve everything in a simple way, in a single application and in the palm of your hand. In addition to chatting with friends, solving work problems, and connecting with family, now Government authorizes cancellation by WhatsApp. In this way, if the customer requests the contract for a certain service via WhatsApp, he can cancel it through the same location. Cool, isn't it? Follow the text and learn more.
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Why did you need to change?
New changes have taken place in the services provided by the Customer Service. In general, it is an attempt to reduce bureaucracy and make life easier for citizens by uniting services in a single medium.
The need for change arose after customer complaints about the services offered by the SAC. According to a survey carried out on the government website, there was a 70% increase in complaints against SAC between 2019 and 2020. In the years 2020 and 2021, the increase was 29.5%. Usually the demand in the waiting time and few innovations to adapt to the new technologies were the main causes.
Now, the facilities allow customers to enjoy more convenience in relation to services that will be available for a longer time.
The new SAC decree
With the new decree, the SAC opens space to diversify the forms of service, including operations carried out online, through messaging applications that we use on a daily basis.
Thus, under the new rules, consumers must receive opinions on their requests within five consecutive days and companies must be aware of the objectivity and clarity of the questions.
In addition, services are now available on all days and times and protocols must be provided by message for customer safety.
