There are currently many applications that promise to make our lives easier, through the most diverse possible ways. The fiercest competition medium, without a doubt, is delivery apps. One of the apps that has been relatively successful recently is Facily. The app, downloaded more than 10 million times on the PlayStore, won over Brazilians for offering lower prices. attractive than those sold in traditional markets, but what if your Facily merchandise hasn't arrived, what to do?
It seemed like an excellent opportunity to rise from the high prices that have been hitting Brazilian consumers, especially in recent months. But the app failed to deliver on its promise. There were many complaints that the products were not arriving at consumers' homes, which became the subject of television articles.
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The company manifested itself on social networks seeking to improve its image, and promised that it would return the money to customers who did not receive the requested products.
How to get my money back?
According to the letter issued by the CEO of Facily, the company's communication channels will always be open to customers. At first, the best alternative is to open a complaint within the application itself, informing that the product did not arrive and requesting a refund.
Settling directly with the company is faster and (much) less stressful than resolving administratively or even through the courts.
What to do if the amount has not been returned?
In this case, the only solution is to resort to judicial means. The recommendation is that you first file a complaint with Procon, which will try to resolve the demand administratively (which may be a much faster solution for you).
If this does not work, keep all the documentation of the process. The print of the order request, the delivery status, the complaint made within the application and the procon complaint. In possession of all these documents, your identity card and your proof of residence, go to the nearest Special Court and ask to file a lawsuit against the company.
Finally, you don't need a small claims attorney in court. But if you have any doubts about the judicial process, it is worth being accompanied by a professional.
So, now that the Merchandise from Facily hasn't arrived, you already know what to do, how about forwarding this article to your friend who also bought it from Facily?
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