Is your Nubank box gone? Understand what can be done

The Nubank box is a resource that allows users to organize their money and keep it safe, being capable of separating the values ​​by a goal selected by the user, such as a trip or a dream of consumption.

See too: In the commercial market, Nubank becomes the second largest bank in Brazil

Once the goal is defined, the money put in the box earns from the first working day. Nubank has options with yield potential greater than 100% of the CDI over time, according to the financial institution.

However, recently some users began to report that they were unable to view their boxes. But after all, what is happening and what to do about it?

Is the Nubank box gone? understand the cause

The temporary disappearance of the Nubank box may be linked to oscillations in the system, according to the digital bank itself. Also according to Nubank, when this type of unforeseen event happens, its team works as quickly as possible to rectify the situation.

“It's rare, but, like any technology service, some Nubank function may have a one-off oscillation or be offline for a moment. If that happens, don't worry: our teams are already working to normalize the situation", said the Bank via a statement posted on its official blog.

The problem is momentary. The fact that it is not appearing on your screen does not mean that it has disappeared from the bank's system. He will remain safe and yielding what was defined by you.

Nubank recommendations in case of disappearance of the box

According to the Nubank publication, if the box is offline, it is recommended that users follow the following steps:

• Check your internet connection and make sure you are in a place with poor signal;
• Try switching networks – from 3G/4G/5G to wifi, and vice versa;
• Check if the application is up to date;
• Sign in and out of the app: sign in again.

Again, the company emphasizes: if the oscillation does not pass, it is something momentary and the bank team is working on the solution.