One of the functions of the National Telecommunications Agency is to gather part of the criticism regarding the various products in the area. Therefore, it is possible to resort to it when it is necessary denounce problems with internet phone services. Almost 1 million people have already done so, according to customer complaints data from Anatel.
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Drop in the number of complaints
The number of complaints is frightening, as we are really talking about a large volume of criticism that points to the sector's deficits in Brazil. However, this number is a reduction when compared to the previous ones and directly to the number of complaints made in the first semester.
That's because it was possible to account for 951.3 thousand complaints from January to June about communication services. This index represents a drop of 6.5% in relation to the number of complaints that were found in the second half of 2021.
The complaints index, whose calculation presents the number of monthly complaints per thousand accesses, fell from 0.55 to 0.51 recently. With this, Anatel celebrates the continuation of this decrease in the number of protests, which clearly represents an advance in the quality of telecommunications services.
The numbers are quite encouraging when compared to the peak year of complaints in 2015, for example. At the time, the agency accounted for about 4 million complaints. This remains the record in Anatel's history.
Postpaid top the complaints
Most of the criticism for telecommunications services for this first half of 2022 was about postpaid cell phones. According to the group, around 360,068 complaints were found. Next is the broadband service, as this totaled 240,098 complaints this year alone.
Prepaid cellular and fixed telephony services also appear with 143,739 and 135,271 complaints, respectively. To arrive at these results, Anatel used data from the site where the objections are made. Those who wish to express their experiences will see that there is a step by step on how the consumer can elaborate their complaints right there.
