A Anatel (Agência Nacional de Telecomunicações) had already informed – in August of this year – that it was planning a way to give the consumer means of identifying collection calls, in the same way as he had done with calls from telemarketing.
On the last 3rd, the agency approved a new code to regulate these collection calls. The purpose of this measure, as mentioned in August, is to prevent excessive calls. Code 0304 will come into effect from the moment the agency publishes the act, which should happen soon.
see more
Alert: THIS poisonous plant landed a young man in the hospital
Google develops AI tool to help journalists in…
Read more: Is it possible to block calls on WhatsApp? Check out how to troubleshoot nuisance calls
According to the adviser and rapporteur for the matter, Emmanoel Campelo, the activity can be compared to incessant telemarketing calls. For Campelo, billing companies must be discerning when using the service, as the amount of daily calls is “offending in equal or greater weight than telemarketing activity in terms of volume".
“The company has no right to disturb you further”
During his speech, Emmanoel also assured that, regardless of whether the consumer is in debt or not, “the company has no right to disturb him further because he has a debt”. This makes perfect sense, as calling more times on the same day will not make the debtor able to make the payment.
Calls, whether telemarketing or collection, as they happen in large numbers, and often daily, take the consumer's peace of mind and can cause overload to the media.
With the implementation of the identifier code 0304, the agency hopes to provide a form of “empowerment” to the user. Companies are left to adapt their billing methods to a responsible system that does not overload telephony means.
Lover of movies and series and everything that involves cinema. An active curious on the networks, always connected to information about the web.
