According to reports from public servant Eliana Miranda, she suffered a scam and had more than R$ 250,000 stolen from her Nubank account. After discovering that she was injured, the woman filed a lawsuit against the bank to try to recover the lost amount.
The financial institution says it is investigating the case and decided to hear Eliana's version, who claims to have received a call from a bank employee before missing the R$ 250,000.
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Also, according to the server, the alleged attendant had all the data from her bank account and only asked for confirmation, in questions asked during the call.
After confirming the data, she asked Eliana to access the Nubankand, among one of the requested actions, was the download of a file.
When the file was downloaded, Eliana said that her cell phone had been erased and, when she was able to access the account again, she noticed that the amounts had disappeared.
More case details
In a statement to the police, Eliana also stated that when she managed to turn her phone back on after the unexplained blackout, her Nubank application had been deleted.
After reinstalling the app and logging in to the platform, the woman noticed that there were 25 different operations. on the statement, 14 of them on 8 virtual cards created through the application and 11 payment slips.
The values moved represent, respectively, the values of R$ 126,717.27 and R$ 128,037, totaling more than R$ 250 thousand that were stolen.
After the scare, Eliana immediately went to the police station, where she opened a police report and gave a statement about what happened.
Until the closing of this article, Nubank had not commented on the situation that occurred with Eliana.
Tips for not falling for scams
With the increase in the practice of scams involving bank applications and people being harmed as a result of this type of action, the Federal Police informed the adoption of some procedures for the protection of the consumer.
First, it is indicated that no bank requests the installation of third-party applications, much less directed through links, messages or emails.
Bank application downloads, such as Nubank, must be carried out through the official stores of the operating systems of mobile devices.
In addition, it is also necessary to point out that, if the person has received any type of suspicious call, the ideal is to disconnect the call and not answer any request from the supposed attendant. It could be a hit!
