You drivers app carriers who engage in illegal practices, such as shutting down the app during major events to offer races “on the outside” in an auction system, are subject to complaints with the platforms and the Procon.
This is a recurring practice in everyday situations, when they offer a lower or similar price for running without using the app. Many drivers have identified themselves as Uber or 99 drivers even without belonging to the platforms.
see more
These are the 4 zodiac signs that love solitude the most, according to…
There are some dog breeds considered perfect for people…
What evidenced this practice was the publication of an article by Metrópoles, announcing the information disclosed by 99 and by Uber on the reporting channels to users. With this, the platforms indicate that the best way is to refuse and report the action.
How to report an app driver?
During periods of large trips or long traffic jams, some drivers began to present themselves as drivers, offering rides and mentioning the names of the platforms of trips. In the Metrópoles report, for example, this situation was seen several times in the Federal District.
Usually, these drivers try to convince passengers to cancel with Uber or 99 with the guarantee of a better service, even saying that these apps only cancel trips.
One of these cases was observed in a traffic jam near a concert hall, with the driver displaying an improvised electronic sign on his cell phone with the word “Uber”. Using a questionable approach, he tried to persuade a customer to opt for his ride, mentioning that no driver wanted to fight traffic and offering a lower price. However, the amount charged was double the usual amount on the platform.
The company 99 warned that passengers should not accept any form of additional charge beyond that displayed by the application. According to the portal, such behavior violates the app's Terms of Use and must be reported by the app or by the Security Center, through the number 0800-888-8999.
At Uber, the user can report and report the driver directly through the platform, following this step by step:
- Go to the ‘Your trips’ tab;
- Choose the trip you want to report the issue about;
- Select one of the options in which your complaint will fit;
- Select the option and complete the report.
Lover of movies and series and everything that involves cinema. An active curious on the networks, always connected to information about the web.
