How is the use of emojis at work evaluated?

Today, in social media, it is very common to use emojis to facilitate communication and/or express some feeling. With this custom, many people started using emojis automatically, even at work. For some, this is a way to facilitate communication and make it more succinct. For others, use emojis at work it is something informal and that many colleagues can misinterpret.

Read more: New emojis for your conversations: see the meanings

Therefore, in order to learn a little more about communication with emojis around the world, we are going to provide an interpretation of a survey carried out by Duolingo and Slack. The study was based on an interview with more than 9,000 hybrid workers in North America, Asia and Europe.

How is communication with emojis at work seen around the world?

Check out the most significant conclusions of the research now:

1. Some feel that messages need an emoji to complete themselves 

According to the survey, 67% of respondents feel closer in a conversation when sending messages with emojis to someone.

The company Slack believes that emoji can go far on the empathy meter, being a way to bring co-workers closer together. In addition, it is also a way of saying something to a colleague bluntly – thus facilitating communication, and making it lighter.

2. Some emojis are considered ambiguous 

During the interview, around 58% of respondents stated that they had no knowledge of specific emojis with multiple meanings. An emoji can mean many things to many people – different countries, cultures, styles and expectations – so its meaning will never be one.

3. For a distributed team, an emoji can be worth a thousand words

When the emoji is really accepted by everyone at work, it can help a lot in communication. Emojis allow for more nuance as well as speed up communication in the workplace. Therefore, it is very interesting when a company has its own emoji “language” for internal communication.