It was recently announced that the company Uber, which offers passenger transport, parcels and food delivery services, would be struggling to recruit new employees.
To assess this situation up close, the company's CEO, the Iranian Dara Khosrowshahi, decided to take to the streets to understand what the routine of an app driver is like.
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In an interview with the Wall Street Journal, Dara explained that he rented a Tesla Y used and registered on the Uber platform under the fictional name of Dave K., starting to accept rides and deliveries.
When describing his experience, the executive said that despite some operational problems, the app works very well. The real problem, he said, is the way some customers treat drivers.
According to Khosrowshahi, many passengers belittle drivers, drive rough, request inappropriate stops, among other indecent acts.
In addition to driving, the CEO also delivered food through Uber Eats, the company's platform dedicated to this type of service. In this particular experience, Dara reports the same lack of respect shown by some customers when receiving their orders.
To complete the combo of experiences he had, the Uber boss reported that one of his passengers recognized him and, not surprisingly, asked a lot of questions about how to develop a startup.
At the end of his speeches, Dara Khosrowshahi described the anxiety he felt on a daily basis to seek always get five-star ratings from customers, just like Uber drivers do common.
To that end, the executive claims that he tried to please customers in every way, offering everything from cell phone charging to food, in addition to turning on the vehicle's sound and air conditioning at all times. races.
After this unique experience, Dara Khosrowshahi and other senior executives at Uber announced new investments in the company's platforms.
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