Beware of these behaviors: They can kick you out of iFood

Many consumers do not know, but every platform has Codes of Ethics and Conduct to be obeyed. The consequence for non-compliance may be exclusion from the platform. Recently, a resident of Leblon broke the rules of the iFood and the measure taken by the company made the consumer lose her iFood account.

understand the case

On February 26, a woman identified as Ana Fefer, 40 years old, resident of the Leblon neighborhood, in the city of Rio de Janeiro, was recorded in a scene in which she mistreats an iFood employer.

At the time, the woman refused to inform the purchase code, required by the platform to deliver the product.

The situation caused a confusion that resulted in the banning of the woman from the iFood app, after she had a disagreement with the 18-year-old delivery man and called for building security.

According to Breno Caetano, the iFood delivery man, the resident refused to provide the purchase code under the allegation that it “was not obligated” and refused to return the product when he informed that it was the procedure of the company.

Reasons that can make you lose your iFood account

The good coexistence in platform, which consists of the respectful relationship established with couriers, restaurants and consumers, must distance itself from certain behaviors considered to be prejudiced or that affect minorities.
In the list below, you can check out some behaviors considered unacceptable by iFood and which are punished by banning and deleting the app.

1. Harassment
2. Bullying
3. capacitance
4. Comments and actions that demean or offend someone
5. Homophobia
6. inciting violence
7. Political and/or religious intolerance
8. Male chauvinism
9. Prejudice
10. Racism

The above behaviors, in addition to giving rise to the banning of the platform user, can be considered as crimes, which entails the application of criminal law after due investigation of the cases.

iFood positions itself as a company that respects the rights of everyone involved in the platform, in addition to encourage the coexistence and healthy experience of all those who use the services of the delivery.