According to the National Consumer Secretariat of the Ministry of Justice and Public Security, notification was made yesterday to the stores Zara to provide due clarification on undue charges made to its consumers for gift bags and envelopes. According to information, the amounts of R$ 0.60 and R$ 0.80, referring to the packaging units, were being charged unduly and without communication.
Minister of Justice Anderson Torres stated in a note that “it is necessary to make it clear to the consumer so that, when arriving at the store to carry out the shopping, don’t be surprised by packaging charges”. “With this notification, we seek to reinforce that the relationship between the company and the customer must take into account the transparency”, said the minister.
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Still in line with the Ministry's statement, "in addition to clarifying whether the alleged charges were duly informed to the public, so that the
consumer relations, the company will have to account for what are the other ways for the purchased product to be transported, in addition to the motivation of the values that are being applied and the material that has been used in the manufacture of packaging.”It was added that Zara would still have 10 calendar days, counting from the date of receipt of the notification, to respond to the inquiries made by the Secretariat. “If the deadline is not met, an administrative proceeding will be initiated against the network”, concludes the note.
Procon DF also informed that it understands that the store needs to provide other means for consumers to manage to take their purchases home, and, therefore, the provision of bags or alternative means is done necessary.
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