The largest Brazilian online market, Mercado Livre, works in partnership with the Cetelem Bank BMG, responsible for issuing and administering the Free Market credit card.
If you have lost your bill and want to request a duplicate, you will be directed to the bank's website, via the internet or the card's Call Center.
In addition to taking the invoice/boleto for payment, you can also consult available limits, statement of expenses, requesting a digital invoice, blocking or unblocking a card, among several others functions.
Free Market Card
O Free Market card is a Mastercard credit card, the result of a partnership between Mercado Livre and Cetelem. With revolving credit, it is a good option for those who frequently buy products on the site.
The Mercado Livre card provides the customer with up to 45 interest-free days to pay for their purchases, depending on the purchase date, and allows purchases on the platform in up to 24 times.
To request it, you must register on the Mercado Livre website and have a minimum income of one minimum wage.
digital invoice
The digital invoice is a good solution for those who frequently lose their printed invoice or have constant problems with delivery.
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It contains the same information as the conventional invoice, but in digital form. By subscribing to the digital bill, you no longer receive the physical bill via mail and start receiving it monthly in your registered email.
To subscribe to the digital service, access the website of cetelem and find the Customer Area (in the upper right corner of the screen), enter your CPF and click on “Access”.
You will need to register for free at internet banking from Cetelem and provide all the requested data, thus, the service will be activated and you will receive your invoices in the registered email.
already stop issue a second copy of the Mercado Livre card invoice, access the Cetelem website, in the indicated place, enter the card number and CPF of the holder, click on consult and wait. Once this is done, you already have access to the detailed invoice for the selected card.
call center
If you don't feel safe, or have difficulty requesting a duplicate invoice through Internet, you can contact your Mercado Livre credit card through the Central de Service. Check the numbers of the Central, SAC or Ombudsman.
- Customer Relationship Center: service, queries and requests from 8:00 am to 10:00 pm (Monday to Saturday). Telephones: 4004 7990 (capitals and metropolitan regions) and 0800 704 1166 (other locations).
- Customer attendance service (SAC): suggestions, complaints and cancellations from 8:00 am to 10:00 pm (Monday to Saturday). Telephone: 0800 286 8877.
- Hearing impaired: service from 8:00 am to 10:00 pm (Monday to Saturday). Telephone: 0800 726 0604.
- Ombudsman (for registration of complaints): service from Monday to Friday from 9 am to 6 pm, excluding holidays. Telephone: 0800 722 0401.
Also read:
- How to issue the 2nd copy of the TendTudo card bill?
- Submarino credit card invoice
- Second copy of the Ourocard credit card invoice
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